Terms of service
APPROVED
Limited Liability Company “Liepājas Olimpiskais centrs”
March 31, 2023 Board Meeting No. 3
Enter into force on April 01, 2023
TERMS OF USE
These terms apply to purchases made in the Online Store https://e‑veikals.loc.lv (hereinafter – Online Store).
When purchasing goods in the Online Store, a distance contract (hereinafter – Distance Contract) is concluded between the Buyer and the Limited Liability Company “Liepājas Olimpiskais centrs”, registration number 42103030247, VAT number LV42103030247, legal address Brīvības iela 39, Liepāja, Latvia, LV-3401. The terms of the distance contract, hereinafter – Terms of Use, are set out below.
Online Store contact information: tel. no. +37163483888, e-mail: info@loc.lv.
Terms used in the Terms
Withdrawal form – a specific sample form, by filling out and submitting it to the Seller, the Buyer can exercise the right of withdrawal.
Distance contract – an agreement concluded between the Seller and the Buyer using the Online Store, which determines the rights, obligations and liability of the parties.
Electronic gift card (voucher) – is a non-cash multi-purpose payment instrument (voucher) issued by the Seller, which its user can use during the validity period of the Electronic gift card to pay for goods and services at the points of sale specified by the Seller:
- LOC Olympic Center, Brivibas Street 39, Liepāja;
- LOC Pool and SPA, Brivibas Street 39, Liepāja;
- LOC Manege, Brivibas Street 55, Liepāja;
- LOC Ice hall, Brīvības Street 1, Liepāja;
- LOC Tennis hall, Liedaga Street 7, Liepāja.
Online Store − The Seller’s website maintained for the sale of goods on the Internet https://e-veikals.loc.lv.
Customer − a natural person or an authorized representative of a legal entity who visits the Online Store.
Agreement − Distance Agreement.
MakeCommerce – Online Store’s Internet Banking Payment Service Provider Maksekeskus AS Latvian Branch, registration number 40203388134, legal address: Skanstes Street 12, Riga, LV-1013, Phone: +371 25189718.
Order − An order placed by the Buyer for the purchase and delivery of the Goods selected in the Online Store to the Buyer’s e-mail address or address specified.
Seller − Limited Liability Company “Liepājas Olimpiskais centrs”, registration number 42103030247, VAT payer registration number LV 42103030247, legal and office address: Brīvības iela 39, Liepāja, LV-3401, Latvia, e-mail: info@loc.lv, phone: (+371) 63483888.
Buyer − a natural or legal person on whose behalf a representative acts, who purchases the Goods by placing an order for the Goods in the Online Store.
Goods − products offered for purchase in the Online Store.
VAT − value added tax.
1. General provisions
1.1. Legal relations arising from the conclusion of a Distance Agreement are regulated by the Terms of Use, the laws and regulations of the Republic of Latvia, including, but not limited to, the Consumer Rights Protection Law, and the Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on Distance Agreements”.
1.2. The rights and obligations arising from the Distance Agreement shall apply to the Buyer, who, in accordance with the laws and regulations, is recognized as a consumer (a natural person who purchases a product for a purpose that is not related to his/her economic or professional activities).
1.3. By making a Purchase in the Online Store and agreeing to these Terms of Use, the Buyer confirms that he/she is an adult with legal capacity or has the consent of his/her parents or guardians (if the Buyer is a minor aged between fourteen and eighteen). If the Buyer is a legal entity, an appropriately authorized person acts on its behalf. The Buyer confirms that he will use the Online Store in compliance with the requirements of regulatory enactments. In the event of any violation of the Terms of Use or regulatory enactments, the Seller has the right to immediately withdraw from the Distance Agreement.
1.4. The Seller has the right to change the Terms. Changes to the Terms are reflected in the Online Store. Changes to the Terms come into force at the time of their publication. Orders placed before the publication of the changes are subject to the Terms that were in force at the time of placing the Order, unless otherwise provided in the Terms and/or regulatory enactments.
1.5. The Seller uses the e-mail address and/or phone number specified by the Buyer when registering in the Online Store to communicate with the Buyer. All notifications delivered to the Buyer to the e-mail address and phone number specified in the order are deemed to have been received.
2. Price and payment procedure
2.1. In the online store, the prices of Goods and Services, except for Electronic Gift Cards (vouchers), are indicated together with the value added tax in the amount specified in regulatory enactments. By confirming the order in accordance with the order form, the Buyer agrees to pay the price of the Goods as indicated at the time of placing the order.
2.2. In addition to the price of the Goods, the Buyer pays the delivery costs of the Goods, if a fee is applied to the specific delivery method. By confirming the order, the Buyer agrees to the amount and payment of the delivery costs indicated therein. The Buyer is obliged to cover the delivery costs in full even if the order has not been delivered (transferred) to the Buyer due to his fault (including, not being at the agreed place/time), as well as the costs of repeated delivery, if the parties have agreed on such.
2.3. It is possible to pay for the order and delivery costs in the following ways:
2.3.1. Latvia: Swedbank, SEB, Citadele, Luminor, Revolut;
2.3.2. Lithuania: Swedbank, SEB, Luminor, Citadele, Šiaulių bank, Revolut;
2.3.3. Estonia: Swedbank, SEB, Luminor, LHV, Pocopay, Coop Pank, Citadele, Revolut;
2.3.4. Finland: Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki, Revolut;
2.3.5. Visa, MasterCard, Maestro.
2.4. Personal data required for payment is transferred to a licensed payment institution Maksekeskus AS.
2.5. Payments can be made in one payment only.
2.6. Before making payment for the Purchase, the Buyer must consent to these Terms of Use. Consent shall be given by checking the box provided for this purpose.
2.7. The distance contract comes into force upon successful payment to the bank account of the Online Store. If for some reason it is impossible to fulfill the order, the Buyer will be informed about this and the amount paid will be refunded as soon as possible, but no later than within 14 days after receiving the notification.
3. Product and service
3.1. In the online store, it is possible to purchase products, an Electronic Gift Card or a visit to the Seller's infrastructure in the following structural units:
3.1.1. LOC Olympic Center, Brīvības Street 39, Liepāja;
3.1.2. LOC Pool and SPA, Brīvības Street 39, Liepāja;
3.1.3. LOC Manēža, Brīvības Street 55, Liepāja;
3.1.4. LOC Ice Hall, Brīvības Street 1, Liepāja;
3.1.5. LOC Tennis Hall, Liedaga Street 7, Liepāja.
3.2. The Seller has the right to change the assortment of Products and services and prices without prior notice. The visual representation of the Product in the online store is for informational purposes only and may differ in nature.
4. Delivery terms
4.1. The purchased goods are delivered using: Printful, Inc., registration number 6265270, legal address: 160 Greentree Drive, Suite 101, City of Dover, County of Kent, 19904, United States of America, hereinafter referred to as Printful, services. All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. Delivery terms and their costs vary according to the delivery location chosen by the Buyer.
4.2. The Buyer is obliged to be reachable at the phone number and/or e-mail specified in the order to agree with the order supplier (courier) on delivery details (term, place) and other issues for order fulfillment.
4.3. The order is considered fulfilled if the Product is delivered to the Buyer at the time and place agreed with him, after verifying the identity of the person with a personal identification document (passport, ID card), and a receipt-delivery act is signed by both parties regarding the delivery of the product. If the product is delivered by courier, the Seller has authorized the courier to sign the receipt-delivery act of the product on behalf of the Seller.
4.4. If the product is delivered using a parcel machine/parcel locker, the order is considered fulfilled at the moment when the buyer has removed the product from the parcel machine/parcel locker, using the received delivery notification in the form of a text message and/or e-mail with the parcel machine/parcel locker door opening code.
5. Data processing
5.1. The Buyer is informed that when using the services of the Online Store, the processing of the Buyer's personal data is performed. The online store processes only the personal data that the Buyer has entered when ordering goods, such as name, surname, e-mail, etc. The Buyer is obliged to provide only valid and true personal data and only such data that are necessary in accordance with the specified field values or the relevant request;
5.2. The Buyer's personal data is processed for the purposes of concluding and fulfilling the order (contract), ensuring the delivery of the Goods, and processing payments. Additional information about the processing of the Buyer's personal data is available in the Online Store's privacy policy, which is available at https://e-veikals.loc.lv/policies/privacy-policy.
5.3. The controller of data processing carried out by the Online Store is the Limited Liability Company “Liepājas Olimpiskais centrs”, registration number 42103030247, legal address: Brīvības iela 39, Liepāja, LV-3401.
6. Right of withdrawal
6.1. The Buyer, who is considered a consumer (natural person) in accordance with regulatory enactments, has the right to exercise the right of withdrawal within 14 days of delivery of the goods in accordance with regulatory enactments. The moment of delivery of the goods corresponds to the moment of execution of the order specified in the Regulations, and it depends on the selected method of receiving the goods. The right of withdrawal cannot be used for purchases that are not concluded remotely.
6.2. In the event of exercising the right of withdrawal, the Buyer is obliged to return the goods purchased in the Online Store to the Seller, with the Buyer covering the costs associated with returning the goods. The procedure for exercising the right of withdrawal and the right of withdrawal form can be found here.
6.3. The Buyer is responsible for maintaining the quality and safety of the Goods during the period of exercising the right of withdrawal. If the Goods are used inappropriately or damaged, by careless handling of the Goods during use or by failure to follow the instructions in the instructions, if the original packaging of the Goods is lost, or if its packaging is significantly damaged, the Online Store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the Goods.
6.4. The Seller has the right to withhold payment until the Goods are received from the Buyer.
6.5. If the Seller determines that when purchasing the Goods, the Buyer has used the 14-day right of withdrawal specified in regulatory enactments three times within a six-month period, the Seller reserves the right to refuse the Buyer to place a new order using distance communication means.
6.6. The Online Store is not responsible for delays in fulfilling obligations or their non-fulfillment, or other non-fulfillment that has arisen due to circumstances and obstacles that are beyond the reasonable control of the Online Store.
7. Consumer rights regarding non-conforming goods
7.1. The Buyer has the right to submit a claim application regarding a defect in the purchased goods by contacting the Seller by e-mail at info@loc.lv. The Seller shall consider claims regarding the conformity of the goods with the terms of the contract in accordance with the procedure established by the Consumer Rights Protection Law. If the Buyer is not recognized as a consumer, the customer's application regarding the non-conformity of the Goods shall be considered in accordance with the concluded contract and a response shall be provided to the Buyer within 30 (thirty) days.
7.2. The Seller's obligations shall not apply to defects that have arisen as a result of improper use, transportation and/or storage of the goods, as well as to normal wear and tear of the goods during their operation.
8. Dispute resolution procedure
8.1. In matters not covered by the Terms of Use, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
8.2. The Parties shall resolve all disputes through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia.
9. Electronic Gift Card Terms
9.1. An electronic gift card (voucher) can be used to pay for the following goods and services offered by LOC:
9.1.1. LOC Olympic Center, Brivibas Street 39, Liepāja:
9.1.1. 1. Rental of premises for organizing a concert, performance, conference, seminar, banquet, ball or other type of event;
9.1.1. 2. Rental of premises for organizing sports events;
9.1.1. 3. Rental of premises for individual sports classes;
9.1.1. 4. Rental of a relaxation center for organizing children's parties.
9.1.2. LOC Pool and SPA, Brivibas Street 39, Liepāja:
9.1.2.1. Visit to the large swimming pool;
9.1.2.2. Visit to the SPA;
9.1.2.3. SPA + Large swimming pool visit.
9.1.3. LOC Ice hall, Brivibas Street 1, Liepāja:
9.1.3.1. Public skating rink visit;
9.1.3.2. Public skating rink visit with hockey sticks;
9.1.3.3. Public skating rink visit with skate rental.
9.1.4. LOC Manege, Brivibas Street 55, Liepāja:
9.1.4.1. Single visit to the Manēža;
9.1.4.2. Indoor sandpit;
9.1.4.3. Rock climbing wall lesson;
9.1.4.4. Sports playground rental;
9.1.4.5. Weights area rental;
9.1.4.6. Athletics sector rental;
9.1.4.7. Gymnastics sector rental.
9.1.5. LOC Tennis hall, Liedaga Street 7, Liepāja:
9.1.5.1. Indoor tennis courts;
9.1.5.2. Outdoor tennis courts;
9.1.5.3. Sand courts;
9.1.5.4. Fitness hall visit;
9.1.5.5. Fitness hall subscription;
9.1.5.6. Premises rental for sports, conferences, seminars, banquets, balls or other types of events.
9.2. The Electronic Gift Card (Voucher) cannot be used to pay for:
9.2.1. In the online store;
9.2.2. in person:
9.2.2.1. for rental of equipment (chairs, tables, sound equipment, swimming equipment, etc.);
9.2.2.2. purchase of a gift card;
9.2.2.3. LOC souvenirs;
9.2.2.4. for services provided by third parties and their commissions (for example, for tickets sold by the limited liability company "BIĻEŠU SERVISS", registration number 40003493078 and the limited liability company "Biļešu Paradīze", registration number 40003394937).
9.3. The validity period of an electronic gift card (voucher) is 6 (six) months from the moment of its purchase (purchase date). After the expiration of the validity period, the unspent balance is not refunded to the Buyer (bearer).
9.4. The electronic gift card (voucher) has a limited minimum and maximum nominal value and may not be less than 10.00 EUR (ten euros) and greater than 200.00 EUR (two hundred euros).
9.5. The electronic gift card (voucher) can be used to make multiple payments within its validity period and nominal value. If the purchase value is greater than the amount of money on the card, the missing amount can be paid in cash or by payment card.
9.6. The card can be renewed once for 3 (three) months by paying a card renewal fee of 1.50 EUR no later than 3 (three) months after the card's validity period expires. The card's validity period is renewed within 2 (two) business days.
9.7. The remaining amount on the card can be checked at any Card point of sale, as well as at www.loc.lv. The card balance is not paid out in cash.
9.8. The Card is prohibited from being sold or otherwise used commercially without LOC's prior written consent.
9.9. The Card User has the right to submit any claims regarding the Cards, including transactions with the Cards, acceptance/non-acceptance of the Cards, card balances and other issues to the Seller no later than 3 (three) months after the expiry date of the Card.
9.10. Claims must be submitted in writing, indicating the name, surname, personal identification number and contact information of the claimant, the Card number, transaction or data that the claimant disputes, the facts and circumstances that substantiate the claim, and the claimant's claim. Claims are reviewed within 30 (thirty) days.
9.11. LOC has the right to make changes to the Card Terms of Use, informing about it in advance on the loc.lv website.
Liepāja, March 31, 2023